Cart 0
We are committed to delivering your orders efficiently and with care. We work with a network of trusted courier partners across Malaysia to ensure your products arrive in a timely manner. Due to our partnerships with several couriers, please note that shipping times and procedures may vary slightly depending on the courier handling your order. We strive to keep you informed throughout the shipping process.
Order Processing Time
- Processing Time: All orders are processed within 3 business days (excluding weekends and public holidays). Please ensure your order is placed and payment is confirmed before the processing window closes.
- Order Confirmation: After placing your order, you will receive an email confirming your purchase. Once your order is dispatched, you will receive a second email with your tracking number to monitor the delivery progress.
- Multiple Shipments: In some cases, orders may be split into multiple shipments depending on product availability, the shipping methods used, or courier-specific requirements. You will be notified if this occurs.
Shipping Times & Couriers
- Standard Delivery: Typically, deliveries are completed within 3-5 business days.
- Express Delivery: For expedited shipments, delivery takes 2-3 business days.
- Courier Variations: Delivery times can vary depending on the selected courier, your location, and the logistics process. Some couriers may have faster or slower delivery timelines based on their operations. We work with multiple couriers to provide you with the best possible service, including options with varying delivery speeds.
Shipping Fees
- Shipping Costs: Shipping charges are calculated at checkout based on your shipping address, order size, and selected courier.
- Free Shipping: We offer free shipping for orders over [X amount]. This offer applies to specific regions, and the details will be shown during checkout.
Courier Variations
Since we use multiple courier services, each partner may have slightly different processes for pickups, handling, and delivery times. While we strive for the fastest and most reliable service, delays can occur due to factors such as:
- Courier schedules
- High demand during peak seasons
- Unforeseen weather conditions
We recommend checking your tracking details for updates and expected delivery times to stay informed.
Tracking Your Order
Once your order has been shipped, you will receive a tracking number via email. You can use this tracking number to follow your package’s progress on the respective courier’s website. Please allow up to 24 hours for tracking information to update after dispatch.
Delivery Issues & Lost Packages
- Delays: If your package has not arrived within the estimated delivery time, please check the tracking information for the latest updates. If you are still unable to track your order, please contact us for assistance.
- Lost or Undelivered Packages: In the rare case that your package is lost or undelivered after a reasonable period, please contact our support team immediately. We will work closely with the courier to resolve the issue and ensure that your order is either re-shipped or refunded where applicable.
We understand how important it is to receive your orders on time, and we appreciate your patience and understanding as we work with our courier partners to get your products to you as quickly as possible.
For any inquiries or support regarding your order, please feel free to reach out to us. Our customer service team is here to help and ensure a smooth delivery process.